JOB TITLE: INDIVIDUAL GIVING EXECUTIVE - DONOR CARE
RESPONSIBLE TO: Individual Giving Manager
WORKS WITH:
* Individual Giving Manager, Direct Marketing Coordinators, Database
Coordinator and whole fundraising department.
* Outside agencies, e.g. call centres, payment-processing providers.
SUMMARY OF ROLE:
* To process donations and thank donors.
* To deal with enquiries from donors and the public
* To contribute to the work of the Irish Red Cross (IRC) as a member
of the Individual Giving (IG) team, supporting the acquisition,
engagement, retention and development of donors.
MAIN TASKS & RESPONSIBILITIES:
* Open and reconcile post at least twice weekly.
* Process data relating to donors and donations in a timely,
accurate and consistent manner.
* Send relevant thank-you letters promptly
* Manage new and existing direct debit plans, record cancellations,
reconcile failed payments.
* Create and submit direct debit files twice-monthly to bank.
* Coordinate advertising of jobs for whole fundraising team.
* Recruit and induct volunteers & interns to support IG team.
* Maintain adherence to database procedures and GDPR.
* Participate in periodic appraisal with IG Manager or other person
as agreed.
* Provide occasional cover for other members of the team as
appropriate.
* Other tasks as appropriate.
ESSENTIAL EXPERIENCE & SKILLS:
* Minimum of one year?s experience in a similar role in a
fundraising, marketing or customer-service environment.
* Excellent data entry skills.
* Competence in MS Office applications.
DESIRABLE EXPERIENCE & SKILLS:
* Experience of using a database/CRM in a fundraising or marketing
environment.
* Intermediate or advanced skills in MS Excel.
* A relevant third level qualification would be an advantage.
* Understanding of donor care and direct marketing principles and
techniques.
* Knowledge of fundraising and the charity sector within Ireland.
PERSONAL ATTRIBUTES:
* All levels of education and experience will be considered. However,
communication and interpersonal skills are essential.
* Committed interest in the work and principles of
We need : English (Good)
Type: Permanent
Payment:
Category: Others
